Return and Refund Policy

REFUND & RETURN POLICY
Effective Date: 01/01/2026

CGC WINDOWS & DOORS (“CGC,” “we,” “us,” or “our”) is committed to customer satisfaction and transparency. This policy outlines the terms for returns and refunds for products purchased through CGC Windows & Doors, including products manufactured by PGT Innovations (“PGT”).

By purchasing products or services from CGC Windows & Doors, you agree to the terms outlined below.

1. RETURN PERIOD

Eligible parts and accessories may be returned within thirty (30) days of delivery.

Items must be:

• Unused
• In original packaging
• In resalable condition
• Include all original components

Returns are subject to inspection and approval.

1. NON-RETURNABLE – NON-REFUNDABLE ITEMS

Due to the custom nature of these products, the following items are final sale and cannot be returned or refunded:

• Windows
• Doors
• Custom glass products
• Mullions
• Special-order items
• Installed products

1. HOW TO INITIATE A RETURN

3.1 RETURN REQUEST

To request a return, contact CGC Windows & Doors Customer Support. 16520 S. Tamiami Trail Unit #100  Fort Myers, FL 33908  

Email: info@cgcwindowsanddoors.com
Phone: (239)2372686
Website: 

Please provide your order number, item description, and reason for return. Photos may be required for damaged items.

3.2 RETURN REQUIREMENTS

Approved returns must:

• Include original packaging and accessories
• Be unused and undamaged
• Be returned within the approved timeframe

A restocking fee may apply if items require repackaging or inspection.

1. REFUNDS

Once the return is received and approved, refunds will be issued to the original payment method when possible. In some cases, refunds may be issued as store or account credit.

Processing times may vary depending on the payment provider.

1. DELIVERY INSPECTION REQUIREMENTS

All products must be inspected upon delivery or pickup.

If damage is present:

• Notify the delivery driver
• Document the damage
• Refuse delivery if necessary

Any damage or defects must be reported within forty-eight (48) hours of delivery or pickup.

1. MANUFACTURER WARRANTY

Products supplied by CGC Windows & Doors may be covered by manufacturer warranties from PGT Innovations. Warranty terms are provided by the manufacturer and are separate from this return policy.

1. INSTALLATION SERVICES

Installation services are non-refundable once work has begun. Any installation concerns should be reported to our team for review.

1. CONTACT INFORMATION

CGC Windows and Doors
16520 S. Tamiami Trail Unit #100
Fort Myers, FL 33908
(239)2372686
info@cgcwindowsanddoors.com

1. POLICY UPDATES

CGC Windows & Doors may update this policy as needed. The latest version will be posted on our website.